Welcome to Helads. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Use of Website

• You must be at least 18 years old or using the website under parental supervision.

• You agree to use the website only for lawful purposes.

• You must not misuse, hack, or attempt to disrupt our website or services.

2. Product Information

• We aim to provide accurate descriptions of our food items, ingredients, and pricing.

• However, slight variations in taste, presentation, or ingredients may occur.

• Availability of menu items may change without prior notice.

3. Orders

• All orders placed through our website are subject to confirmation and availability.

• We reserve the right to cancel or refuse any order at our discretion.

• Customers must provide accurate delivery and contact details while placing orders.

4. Pricing & Payments

• All prices are listed in Indian Rupees (INR).

• Prices may change at any time without prior notice.

• Payments are processed through secure third-party payment gateways.

• We are not responsible for payment failures caused by banking or gateway issues.

5. Delivery

• Delivery times are estimated and may vary due to traffic, weather, or operational issues.

• Customers must be available to receive the order at the provided delivery address.

• We are not responsible for delays caused by incorrect address or contact details.

6. Cancellation Policy

• Orders can only be cancelled before food preparation begins.

• Once preparation has started, cancellations are not allowed.

7. Refund Policy

• Refunds will be issued only if:

  • Order is cancelled before preparation

  • Order is not delivered

  • Wrong item is delivered

• Refunds will be processed within 5-7 business days to the original payment method.

8. Health & Allergy Disclaimer

• Our food may contain ingredients such as nuts, dairy, gluten, or other allergens.

• Customers are responsible for checking ingredient details before ordering.

• We are not responsible for allergic reactions or health issues.

9. Intellectual Property

• All website content including logos, images, text, and design belongs to [Your Website Name].

• You may not copy, reproduce, or use our content without permission.

10. Limitation of Liability

• We are not liable for:

  • Any indirect or accidental damages

  • Health issues caused by undisclosed allergies

  • Delivery delays beyond our control

11. Third-Party Services

Our website may include links to third-party services such as payment gateways or delivery partners. We are not responsible for their policies or services.

12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.

13. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to jurisdiction of [Your City/State] courts.