At Helads , we strive to provide fresh, high-quality, and healthy food. This Refund Policy explains the situations under which refunds may be issued.

1. Order Cancellation

• Orders can be cancelled only before food preparation begins.

• Once the preparation process has started, cancellation and refund requests will not be accepted.

2. Eligible Refund Cases

Refunds may be provided under the following circumstances:

• Order was cancelled before preparation

• Order was not delivered

• Wrong item was delivered

• Food was damaged or spoiled during delivery

Customers must report issues within 2 hours of delivery with proper proof (photo/video).

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Incorrect order placed by customer

• Taste or personal preference issues

• Delay caused by incorrect delivery address or contact details

• Minor variations in food appearance or packaging

4. Refund Process

• Approved refunds will be processed to the original payment method.

• Refund processing time is usually 5–7 business days, depending on the bank or payment provider.

5. Replacement Policy

In some cases, we may offer replacement of the food item instead of a refund.

6. Contact for Refund Requests

To request a refund, please contact:

Email: [Enter Email]
Phone: [Enter Phone Number]